Privacy Policy
Last Updated: March 8, 2026
Table of Contents
Introduction
Clínica Bonsa ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect information you provide directly to us, such as when you request an appointment, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, medical history, and health information. We also automatically collect certain information about your device when you use our website, including IP address, browser type, and pages visited.
Sensitive Personal Data
Health information collected through our services is classified as sensitive personal data under Mexican law. We handle all health information with the highest level of care and confidentiality in compliance with COFEPRIS regulations and Mexico's Federal Law for Personal Data Protection (LFPDPPP).
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process appointments and payments, send you service-related announcements, respond to your inquiries, and comply with legal obligations. We do not sell, trade, or rent your personal information to third parties.
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Medical records are retained for a minimum of six (6) years in compliance with Mexican healthcare regulations. You may request deletion of your data at any time, subject to legal requirements.
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your ARCO Rights
Under Mexican law, you have the right to Access, Rectify, Cancel, or Oppose (ARCO) the processing of your personal data. To exercise these rights, please contact us using the information provided below. We will respond to your request within 20 business days.
Third-Party Sharing
We do not share your personal information with third parties except as necessary to provide our services (such as payment processors) or as required by law. Any third parties we work with are bound by confidentiality agreements.
International Data Transfers
Your personal data is processed and stored in Mexico. We do not transfer personal data outside of Mexico without your explicit consent and in compliance with applicable laws.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Compliance Note
This Privacy Policy complies with Mexico's Federal Law for Personal Data Protection (LFPDPPP) and COFEPRIS regulations for healthcare service providers. We are committed to protecting your privacy and maintaining the confidentiality of your health information.
This Privacy Policy was last updated on March 8, 2026. We reserve the right to modify this policy at any time.